Whatsapp of City and emergency line 107


From the first minute, in Buenos Aires, contact line 107 began to be spread for possible cases of coronavirus or symptoms of the disease

Argentina lives an unprecedented moment. With the pandemic of coronavirus in full growth curve, the government adjusts its emergency strategy day by day to alleviate the consequences of an uncontrolled spread of the virus.

Today, the country has more than 1,000 infected, of which more than 70% is concentrated in the City and Province of Buenos Aires. Although the State began to decentralize the reagents for the COVID-19 tests, the Federal Capital faces an unprecedented health crisis.

From the beginning of the pandemic, the Buenosairean Executive began to spread the contact line 107 for possible cases or symptoms of the illness. Its use was also recommended to avoid going to hospitals and health centers.

Once the patient is contacted, typical questions are answered triage. That is, following a protocol of selection and ranking to assess priorities and available resources. If the answers meet the parameters of suspicious case an SAME ambulance is dispatched to your home.

So far, they were received more than 40,000 calls, with an average 3,500 daily. Although line 107 is intended for emergencies and receives other types of inquiries, almost 50% respond to alleged cases of COVID-19.

“The City Health Line 107 provides information and answers to all doubts through a specialized call center. With the support of a group of epidemiologists, the best means of assistance is being proposed for each of the situations that arise, “they explain to iProUP sources from the Buenos Aires Ministry of Health. In the middle around 1,300 people work “with the proper distance between each of the employees.”

From the Buenos Aires Government they detail that the large number of calls “is a good sign”, since it implies that the neighbors understood that they should not go to the guards and thus avoid contact with more people, minimizing the spread of the virus. Beyond this optimism, they do not rule out a scenario in which the proliferation of the pandemic reaches a worrying rate.

“We are adapting the health system in case the worst happens, which is the least probable but the hardest scenario. In this framework, we are adding supplies and beds. We’re preparing hotels to attend to cases that are mild, leaving the spaces in hospitals for more severe cases“they point out.

Within the crisis and the confusion generated from a particular scenario, the digital tools emerge as a fundamental ally.

Boti, against COVID-19

In order to add contact alternatives, the Horacio Rodríguez Larreta administration deepened the capabilities of Boti, the smart chat from the city which enables communicate via WhatsApp or web.

In this way, the system adds a new level of care for those who have symptoms that coincide with COVID-19. In line with the protocol of the Ministry of Health, discern suspicious cases and connects them to an online operator to provide a personalized attention.

This launch seeks to make available the care platform that exists today in the Federal Capital with the number of emergencies and the SAME headquarters and to train health operators in its use.

– To do the consult Boti, the City chatbot, must Schedule the number 11-5050-0147 to interact by WhatsApp

– There, the option “Do I have Coronavirus?” and one answers series of questions that were programmed with the advice of the Buenos Aires Ministry of Health

– “If suspicious, the chatbot connects you in the same WhatsApp conversation with a health operator to be attended in a personalized way, who will assess the need shipping SAME ambulance to the home or how to proceed according to protocol, “he explains to iProUP Fernando Benegas, Secretary of Innovation and Digital Transformation of the City

To date, smart chat derived 5,050 suspected cases to the call center of the SAME and 41,986 queries were received.

Benegas adds that, thanks to this functionality, suspected cases are directly connected in the same chat with a doctor to continue the protocol. “In this way, specialists can attend to up to five people simultaneously when before they only managed to maintain contact with a single person via telephone,” he adds.

The specialists are distributed in four daily shifts, where there are between 3 and 10 medical operators working simultaneously to attend queries throughout the day.

In the same way that is done by phone at 107, the questions on WhatsApp they follow the protocol current against coronavirus; fever, Contact with foreigners, symptom respiratory. In case of detecting a suspect, a SAME ambulance. Otherwise, preventive advice will be offered to the citizen.

He development of this tool was carried out between the team from the Ministry of Health and that of the Ministry of Digital Innovation and Transformation of the City Government.

In addition to questions to detect suspicious cases, Boti provides information about the coronavirus: symptoms, tips to prevent it and measures being implemented, such as those related to circulation on public roads, education, procedures and complaints of non-compliance with quarantine.

It also can To amplify information on “Increased Care“, the volunteer program for accompany the elderly and the population at risk during isolation and in the logistics of your daily life, such as buying food and medicine.

In addition, from Innovation they are working on a new functionality to make home monitoring of mild cases. “The protocol is being designed, how the alert system will be implemented and what will be the appropriate platform for the experience,” Benegas anticipates.

Self test in your pocket

The new Boti functionalities are a complement to the tools that the national government is implementing to fight the pandemic.

Among them, the site and the mobile app that allows you to perform a coronavirus self-test and find out about the development of the pandemic and the measures adopted by the authorities. Although it can be installed on Android or iPhone phones, the test can also be carried out online from any browser by entering this website.

So, the application will guide, according to the location where the person is, where to go for medical assistance. For example, if the questionnaire is answered with symptoms compatible with Covid-19 and you are in the city of Buenos Aires, it will indicate that you call 107.

“The goal is also provide you with quality information and important to the health system to make the leads in an orderly fashion, which will be the challenge for the next few days taking into account how the virus worked in other countries, “he explains to iProUP Micaela Sánchez Malcom, Secretary of Public Innovation of the Nation.

– After being installed, the user must read and accept the terms and conditions and, from that moment, upload your data, like the DNI, an email and a phone.

– On the next screen a map with geographical location of the user and a question about his current state of health.

– In case of reply the “wrong” option will open a form with a series of fields to complete (body temperature, cough or sore throat, respiratory distress)

In addition to reiterating the phone number contact, the direction of the person, data that will be used by the authorities to provide assistance.

– Instead, if the option of good health is chosen at the beginning of the process, will be offered recommendations and news officers on the pandemic.

In this way, the applications become an ally at all times: they not only allow access to validated information when required, but also speed up the assistance process in case of being affected by the coronavirus.


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